Managing Today’s Complex UC Environments
As more and more organizations transition to next generation communication networks, they are quickly finding out that today’s networks are becoming more and more complex. Today’s UC networks are...
View ArticleKeys To MSP Survival In The Cloud Driven UCaaS And UC World
Unified Communications is quickly moving to a “per-seat, per-month” consumptive cloud and hybrid model, where barriers to entry and adoption are low—and the perceived value of “pay-for-use” is high....
View ArticleThe High Stakes of Hybrid UC&C
Hybrid Unified Communications and Collaboration Has Benefits and Drawbacks Organizations today have many options when it comes to their UC services, and the devices they use to consume those UC...
View ArticleTone Launches New ReliaTel 4.0
This week, Tone Software announced the release of the highly anticipated ReliaTel 4.0 release that includes product features designed to positively impact the Operational and Business returns for the...
View ArticleThe Need for ReliaTel 4.0 Dashboards
We recently announced the release of ReliaTel 4.0 and officially launched at the Enterprise Connect show in Orlando. Amongst the key features packed into this major release, we introduced a new...
View ArticleThe Impact of Microsoft Lync to the Unified Communications Market
Do we need yet another communications platform in the seemingly crowded Enterprise Communications space? Microsoft has not only answered this question to a resounding YES but they have rapidly become a...
View ArticleThe Importance of Communications and Operational Continuity
As the effects of Superstorm Sandy are still being felt all over the East Coast, I can’t help but reflect on the importance of Communications especially during times of disaster. Business Continuity...
View ArticleImproving Managed Services Delivery Processes through Proactive Management
Xerox Business Services, LLC (Xerox) provides IT Outsourcing (ITO) managed services for everything from data centers to desktops to networks to voice to midrange mainframes for Fortune 500 companies....
View ArticleMSPs and UCaaS Providers Face Key Challenge – Capacity Planning
Managed Service Providers (MSPs) and Unified Communications as a Service (UCaaS) Providers offer a lifeline for their clients, delivering unified communications and network management that ensures...
View ArticleHow to Compare and Select a UC Managed Service Provider
The shift from traditional telephony platforms to Unified Communications (UC) has put organizations in more of a consumption model, which is causing a shift in how UC is supported. The concept of a...
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